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QUESTIONS YOU MAY HAVE

WHAT IS THE RETURN / REFUND POLICY?
You can register your return by emailing us within 14 days of the delivery date. Please note that we offer store credit only for all returns, and customers are responsible for return shipping costs.
where is my order?
Orders typically take 2 to 12 business days to arrive. The exact delivery time depends on the specific product and your location. While we do our best to get your items to you quickly, occasional delays can happen, especially with customs clearance.

If you haven't received your order within 15 business days, please contact our customer support team via email so we can assist you.
Can I change my delivery address?
We're unable to change delivery addresses once an order is placed. However, please contact us right away and we'll see what we can do.
My order arrived damaged. What should I do?
Oh no! We're sorry to hear that. Please email us with photos of the damaged items within 48 hours of delivery. This allows us to work directly with the shipping provider to find a solution for you.
Do you have a physical store?
Currently, we are an online-only store, but we hope to open a physical location in the future!
I'm looking for a specific item that isn't on your website. Can you help?
We'd love to help you find what you're looking for! Please email us with the details of the product, and we can discuss sourcing or creating it for you.
How can I place a bulk order?
For all bulk orders, please contact us via email. We can provide a customised quote tailored to your specific needs.